Refund Policy

We want you to be sure before you buy, which is why we offer free-trial requests and device-specific setup guides. This policy explains when a Zorba IPTV subscription can be refunded.

When you can get a refund

• If the service can't be made to work on your device and our support team can't resolve it, you can ask for a refund within 7 days of activation.
• If you paid but we didn't activate your subscription, you get a full refund.
• If you were charged twice for the same order, we refund the duplicate payment.

When refunds aren't available

• After 7 days from activation.
• If the subscription was suspended for breaking our terms, such as sharing or reselling it.
• For problems caused by your internet connection or a device we don't support, when you didn't check compatibility with us first.

How to ask for a refund

Send us your order reference and a short description of the problem. Contact us through the contact form. We reply to every refund request, and approved refunds are paid back to the original payment method. Processing times depend on your payment provider.

Gift card payments are refunded as store credit or by another method we agree with you.

Cancellations

Plans don't renew automatically, so there's nothing to cancel at the end of your plan. If you want to stop early, contact us; time left on a plan isn't refunded unless one of the cases above applies.